Privacy Notice


Our privacy policy outlines how Mayfair Doctors uses and protects any information that you provide during your client journey. This notice sets out how Mayfair Doctors will use and protect any information that you provide when you use any aspect our service including, website and mobile applications. As a client of Mayfair Doctors, we hold personal information (known as “personal data”). Personal data refers to information from which you as an individual can be identified.


Information collected:

Personal Information:

· Name

· Date of birth

· Gender

· Home Address

· Email Address

· Medical information

· Personal Medical Questionnaire answers

·  Laboratory results

·  Other information relevant to current testing requirements


We process this information under our direct contract with you the patient to provide healthcare services and also in accordance with Schedule 1 Part 1 of the Data Protection Act 2018 as it applies to the processing of Special Category Data.

We may also collect information from third parties such as family members, legal guardians, insurance companies or other people you have authorised to provide your personal information to us and we do this under Legitimate Interest if there is no implied contract in place with you as a patient.

Medical records are stored in compliance with standards set by the General Medical Council.


Why is the information collected:

  • To provide you with services
  • For communicating with you about our products and services
  • For quality assurance purposes
  • To process your payment for products and services
  • On a de-identified basis for analysis research and marketing



We may share information as follows to fulfil our obligations to provide healthcare services:

  • To make disclosures as required by regulatory bodies such as GMC and CQC
  • Where you request or have consented to insurance companies who are paying for your service
  • Where you request it, to provide it to your GP, laboratory services or other healthcare practitioners to whom we refer you
  • To report incidences and test results as required of Notifiable diseases and causative organisms to Government organisations such as Public Health England, NHS and UKSHA
  • Within our team to ensure we deliver the best possible care, which includes Doctors, nurses and Administrative staff
  • With our IT service provider who hosts and provides our IT and email systems

We only disclose your information to a third party when we need to do so to provide a service that you have requested unless we are required to do so by law.

We do not accept any responsibility or liability for third party service providers.

Payments are processed by our team in the practice and we do not store any credit or debit card information.

We encrypt data transmitted to and from the website. However secure transmission of information via the internet cannot be fully guaranteed due to potential events beyond our control and you acknowledge transmission is at your own risk.


How long is Personal Data kept for:

We will retain your personal information no longer than necessary, in line with GDPR. We will not collect any personal data from you that we do not need.


Access to Data

·  You have the right to see personal identifiable data that is held about you and a right to have a copy provided to you. However, for information to be shared to someone on your behalf thorough consent must be provided by you.

·  Further information can be found here

·  If at any point your personal data changes it is up to you to update us.

·  Health data is moved to further secured locations with limited access for retention for legal purposes only.

·  Excessive requests for personal information are subject to a processing fee.

Contact & communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. We do not use your details to subscribe you to any email newsletter program. Your details are not passed on to any third parties for marketing.


ICO Registration details:

Steeplegrove Clinic Limited : Z341072X


For any queries related to your Personal Data, please call us in the first instance: 0207 499 1581


Subject to the above provisions, you agree to the transfer, storing or processing of your personal data.



Website Privacy and Usage

The health and medical information contained within this website is intended solely for the patients of this practice and should never be used as a substitute for seeking advice from your GP.


1. Accuracy

Whilst we have made every attempt to ensure the accuracy and validity of all information provided on this website, the practice does not accept responsibility for events arising from the use of the information provided. Advice offered to patients, while being as accurate and complete as possible, should not be used as a substitute for a consultation with the patient's own doctor.


2. Links

All links from this website are provided for information and convenience only. We cannot accept responsibility for sites linked to, or for the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.


3. Website Availability

We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.


4. Medical Information on the Internet

If you use the Internet for medical information then please be aware of the following points:

  • Review more than one site and attempt to obtain a balanced view
  • Check for the authors' names and qualifications - anonymous information is less likely to be sourced accurately
  • Uses sites that are regularly updated
  • Be aware that advertising might influence the site contents - check for commercial sponsorship
  • Avoid online consultations and diagnoses
  • Information sourced from outside the UK might describe treatments not available here

5. Data Collection

We collect information from users who communicate with us via the website, aggregate information on which pages users access or visit, and information volunteered by the viewer (such as survey information and/or site registrations). The information we collect is used to improve the content of our product and the quality of our service.

As a data controller, the Company is required to notify the Information Commissioner’s Office that it is processing personal data. The Company is registered in the register of data controllers. Data controllers must renew their notification with the Information Commissioner’s Office on an annual basis. Failure to notify constitutes a criminal offence. Any changes to the register must be notified to the Information Commissioner’s Office within 28 days of taking place. The Designated Officer shall be responsible for notifying and updating the Information Commissioner’s Office.


6. Cookies

You can be assured that Mayfair Doctors does not use cookies to track your activity online.


6.1 Mayfair Doctors does not set first party cookies on this website containing any personal data unless specifically instructed to do so by the user. For example, if a user requests to be remembered on a form then a cookie is set to retain the form data for next time.


6.2 The Web Site uses third-party Cookies to collect anonymous traffic data about your use of this website. This information is stored by Google and subject to their privacy policy, which can be viewed here: Google Analytics collects information such as pages you visit on this site, the browser and operating system you use and time spent viewing pages. The purpose of this information is to help us improve the site for future visitors. These cookies are not used to track you or your activity but if you do not wish these cookies to be stored on your computer, disable cookies in your browser settings.


6.3 You may delete Cookies at any time. See the help in your internet browser to find out how to delete your cookies.


7. Data Storage

This Website uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the website services.


8. Disclosure

The Surgery may disclose personally identifiable information under special circumstances, such as to comply with the law or when your actions violate the Terms of Service.


9. Changes to this Policy

Mayfair Doctors reserves the right to change this Privacy Policy


Mayfair Doctors

37 North Audley Street

Mayfair | London | W1k 6ZL

Tel: 0207 499 1581

We are open 6 days a week

Mon-Fri: 9:30am to 5:00pm

Saturday: 10am to 4:30pm

Sunday: Closed

Times may vary due to the current situation. Please call us to confirm.

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© Steeplegrove Clinic